Frequently asked questions

Have a different question and can't find the answer you’re looking for? Reach out to our support team by sending us an email and we’ll get back to you as soon as we can.

Buying Clothes

How to send my children's clothes?

With KidRe, it's very simple. The sell page on our website gives you all the necessary instructions for the process. All you have to do then is drop off your package at the post office or in one of our dropping points!

Where do you deliver?

Second hand makes sense when it is associated with the term "short circuit", thus, KidRe only delivers within the borders of Finland.

Is there a quota of items to send?

As long as the items meet our quality criteria, you can send as many and as few as you want.

When do I get paid?

Immediately after we check the goods. Payment is made according to the chosen method within a period of 10 working days.

Do you accept returns?

You have a right of return for 30 days from delivery. Items must be returned in their original packaging and show no signs of use.

How to track my order?

After shipping, you will receive an email with the tracking number. You can then follow the progress of your package on the Posti's website.

Selling Clothes

How many days does it take to receive an offer for my clothes?

You will receive an offer on average within 1 - 2 business days after we receive the clothes.

I live near your office and would like to bring clothes instead of shipping. What should I do?

It is possible to bring clothes to our office. To bring clothes to our office, an offer must be created first. After that, contact our customer service to arrange a date for bringing the clothes.

Can I bring clothes to your office and get an offer on the spot?

Clothes can be brought to our office by appointment. Please contact our customer service first to arrange a date. However, we cannot provide an offer on the spot; we need to inspect the clothes separately. This usually takes about 1 - 2 business days after receiving the clothes. Our premises are not intended for customers, and we cannot process clothes directly on-site.

I rejected the offer and want the clothes to be returned to me. What should I do?

To send the clothes back to you, we charge handling and shipping fees. Handling fees are 6.90€. Posti shipping fees are composed of two parts: a fixed amount of 5€ and variable amount depending on the weight or volume of a parcel. Posti chooses the higher amount between either the weight (0.20/kg) or the volume (length x width x depth x 250/m2). The fees must be paid before we can process and return your clothes.

I am not satisfied with the offer but would like to negotiate the price. What should I do?

Contact our customer service via email or chat. We always strive to find a suitable offer for you, so do not hesitate to get in touch.