These Terms of Service have been updated on January 24th 2025

TERMS OF SERVICE

Introduction

Service provider:

Kidre Oy (“Kidre”)

Norkkokuja 3, 01360 Vantaa

Business ID: 3442426-6

These Terms of Service ("Terms") govern the relationship between you and Kidre Oy (hereinafter "Kidre" or "us" or "we" or “our”) and your use of our online platform (“Platform”) accessible via www.kidre.com. This platform enables Users to purchase and sell pre-owned baby and children's clothing and related items. The Service includes features such as product browsing, order placement, payment processing, shipping coordination, and customer support (“Service”). Kidre’s mission is to make sustainability fashionable by offering a wide selection of pre-loved items. By choosing Kidre, customers support recycling and circular economy through a Finnish company.

Kidre shall make the Service available to Users. A "User" refers to any individual who accesses or utilizes the Service, whether registered or unregistered. This includes individuals who browse, purchase, or sell items on the Kidre Platform. Users are responsible for complying with the Terms and any applicable laws and regulations while interacting with the Service. Daycare centres participating in the collection of pre-owned clothing through designated collection boxes are not considered Users of the online store, as their role is limited to facilitating the donation process rather than engaging directly with the online shopping or selling features of the Platform.

Users of the Kidre Service are granted a limited, non-transferable right to access and use our Service in accordance with these Terms of Use.

Online Store Operations

Kidre operates an online store accessible through our Platform at www.kidre.com, where Users can browse, purchase, and sell pre-owned baby and children's clothing and related items. Our commitment is to provide a seamless, secure, and enjoyable shopping experience for our Users while promoting sustainability.

All products listed on Kidre’s online store are pre-owned, and we strive to ensure accurate descriptions and quality images. However, we do not guarantee the condition or authenticity of items sold on our Platform.

Users may register to the Service. Registered Users can enjoy personalized recommendations, exclusive offers, order tracking, and a streamlined checkout process. If you choose to create an account, you are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account. However, the Service can also be accessed without registration.

Once you place an order, you will receive a confirmation email with the details of your purchase. Kidre reserves the right to cancel or refuse any order due to availability, errors in product descriptions or pricing, or for any other reason.

Users have the option to sell or donate their pre-owned baby and children's clothing through the Platform. Users may either complete a submission form on our website to initiate the process and to receive free shipping or alternatively, clothing can also be submitted by daycare centres through collection boxes located on their premises. When submitting items through daycare centres, users shall scan a QR code on the collection box to fill out a corresponding form and receive an unique code, through which the process can be initiated.

Upon receiving clothing items, Kidre will evaluate them and attempt to send the offer in 30 days. We will notify you in case we are not able to meet the timeline. User will have the option to accept or reject the offer. Accepted offers will be compensated either through credits, which can be used in the online store with a bonus of double credits, or via a bank transfer. Users also have the option to donate their clothing items, supporting sustainability and community initiatives facilitated by Kidre.

If the offer is accepted, Kidre will recycle items that are not suitable for sale. Typically, 20-30% of submitted items are deemed unsellable. If the offer made by Kidre is rejected, the User will be billed for the shipping costs.

All prices are listed in euros and include applicable taxes. Payment can be made using the methods provided on the Platform. By providing payment information, you confirm that you have the legal right to use the payment method.

We coordinate shipping through our trusted partners. Delivery times vary based on location and shipping method selected. We are not responsible for delays caused by factors beyond our control.

Our return policy allows you to return items within 14 days of receipt. Items must be returned in their original condition. Refunds will be processed within 7-10 business days upon receipt of the returned item.

Users are expected to engage in fair and honest transactions. Any fraudulent activities or violations of these Terms may result in account suspension or termination.

Kidre reserves the right to limit large purchases intended for resale or commercial sales purposes and impose shorter return periods or restocking fees for such purchases by companies. This policy aims to prevent stock running out in case of misuse and maintain a selection of clothing items for all Users.

In addition to facilitating the donation process, We also partner with daycare centres. We will enter into an agreement with selected daycares to provide a collection box and commit to collecting the donated clothing items. If individuals wish to donate the funds to the daycare, we will remit the funds to the provided bank account within a reasonable time. The daycare must provide contact information for a liaison and the bank account details.

We may also collaborate with partners such as recycling centers to source pre-owned clothing items. We will enter into agreements with selected partners to purchase clothing items, ensuring a steady supply for our Platform.

For any questions or concerns regarding our online store, please contact our customer support team via asiakaspalvelu@kidre.com.

Restrictions of Use

Users are not allowed to: (a) reproduce, modify, adapt, or create derivative works of the Services; (b) interfere with, disrupt, or circumvent any security measures or mechanisms designed to protect the Services; (c) reverse engineer, disassemble, decompile, or seek to obtain or derive the source code, underlying ideas, algorithms, file formats, or non-public APIs of Services; (d) remove or obscure any proprietary or other notices contained in the Services; (e) harass, threaten, or cause distress, unwanted attention, or discomfort to a person or entity; (f) impersonate or falsely state or misrepresent an affiliation with anyone; (g) use the Services to transmit any viruses, worms, trojan horses, or other harmful or malicious code or programs; or (h) misuse the Services in any way, including in violation of these Terms or applicable law. Any use of data mining, robots, or similar data gathering and extraction tools or framing all or any portion of the Services without our permission is strictly prohibited.

We may modify, update, or discontinue the Service at any time, at out sole discretion, without prior notice.

Purchases and payments

To make a purchase (“Purchase”) or register to our Services, you may be required to provide certain information, including credit or debit card details, billing address, and other relevant details. By supplying this information, you confirm that you have the legal right to use any provided payment method and that the information is accurate.

Title to the goods shall not pass to the buyer until they have been paid for in full. No pledge, transfer, disposal, assignment or re-designation without our consent is permitted prior to the transfer of title.

We use third-party services to facilitate payments and registration processes. By submitting your information, you grant us the right to share it with these third parties, subject to our Privacy Policy. The order process is facilitated by our online reseller, acting as the merchant of record (“Merchant of Record”). Any conflicts between these Terms and terms of the Merchant of Record regarding payments and subscriptions the terms of the Merchant of Record shall prevail.

If a Customer fails to pay any sum due, Kidre shall have a right to charge interest according to the Interest Act (633/1982, as amended) of Finland.

We reserve the right to refuse or cancel your order at any time for reasons including but not limited to Service availability, errors in the description or price of items available, error in your order or other reasons, or if fraud or an unauthorized or illegal transaction is suspected.

Ownership and Data

We will only process and use your data: (a) to provide, protect, and update the Services, (b) to enforce these Terms and exercise our rights hereunder, (c) as required by law, and (d) as otherwise instructed by you. The insights gained from this data will be utilized to improve our platform's functionality, tailor user experience, for example, to offer relevant clothing suggestions based on purchase history. We may evaluate items and sales performance to recognize our top sellers and buyers, showcasing those who consistently provide great quality and value to our community. We may also collect and use your data on an aggregated and/or anonymized basis for our business purposes; provided that we will not use or share this data in a way that identifies any individual or Customer as the source of the data.

We will maintain an industry-standard information security program that consists of technical and organizational safeguards designed to protect your data. Notwithstanding the foregoing, you are responsible for maintaining the security and confidentiality of your user accounts, including account credentials such as usernames and passwords.

We may use subcontractors to assist in providing the Services, provided that: (i) subcontractors who receive your data will be subject to confidentiality obligations no less protective than those that we generally apply with our customers; (ii) we will remain responsible for our obligations under these Terms and for subcontractors’ use of your data; and (iii) agreement between us and the company you represent or from which your employer is buying services from will govern any sub-processing of personal data.

The processing of your personal data is governed in the agreement between us or the daycare you represent and in our Privacy Policy available at Privacy Policy.

Third Party Services

We may engage third-party service providers, such as marketing partners, to enhance and manage our marketing efforts. Any personal data shared with these third-party providers will be handled in accordance with our Privacy Policy, particularly concerning direct marketing activities.

Limited Warranty and Disclaimer

The service is provided "as is", without any warranty other than what is explicitly stated herein. Kidre does, its licensors do not guarantee the Service or related documentation in terms of their correctness, accuracy, reliability, or otherwise. Kidre and its licensors expressly disclaims all implied warranties, including but not limited to implied warranties of title, availability, performance, non-infringement, merchantability, and fitness for a particular purpose.

We are committed to providing the platform continuously, although 100% uptime cannot be guaranteed. We will use our best efforts to address any issues that arise and to resolve them promptly and effectively and update our service continuously. Kidre does not warrant the service will operate error-free or that the service is free of any computer viruses or other similar harmful malware. Kidre shall not be responsible for any costs that result from your use of the service which causes the need of replacing or servicing your equipment or loss of profits or data.

Limitation of Liability

In no event and under no legal theory, including but not limited to tort or contract, shall Kidre, its employees, or officers, its licensors, be liable to you for any special, consequential, incidental, or indirect damages, including but not limited to loss of revenue or profit, lost or damaged data or files, device or application non-performance, failure or malfunction, or other commercial or economic loss arising out of the use of, or inability to use, the service, related documentation or third-party services, even if Kidre has been advised of the possibility of such damages.

Kidre’s and its licensors' maximum aggregate liability to you for actual damages for any cause whatsoever shall in no event exceed the amount paid by you or the company you represent for the services. in case of damage resulting from a failure of the services leading to loss, corruption, unauthorized disclosure, or extended unavailability of the content, the liability shall not exceed the smaller amount of either the total value of the agreement or one hundred euros (100 eur).

These Terms shall not affect the statutory rights of you or exclude or restrict liability resulting from gross negligence or wilful misconduct of Kidre.

Indemnity

You agree to defend, indemnify, and hold harmless Kidre, and our officers, directors, employees, agents, and affiliates from and against any claims, actions or demands, including without limitation reasonable legal and accounting fees, alleging, or resulting from your use of the Service or breach of these Terms.

Miscellaneous

Governing Law and Jurisdiction. These Terms will be governed by and construed in accordance with the laws of Finland. Any disputes arising out of or related to these Terms, or the use of our Service will be subject to the exclusive jurisdiction of the courts of Finland.

Confidentiality. We will treat all data you provide or upload to our Service as confidential and will use reasonable measures to protect it from unauthorized access, use, disclosure, or destruction. We will not disclose your data to any third party unless required by law or as necessary to provide the Service to you.

Changes to these Terms. We may update these Terms from time to time by posting a new amended version on our website. We will attempt to give you a thirty (30) days’ notice on any material changes. Your continued use of our Service after any such changes will constitute your acceptance of the amended version. In the event you do not agree to any part of the then-current version, the agreement between us shall terminate and your use of the Service must stop immediately.

Termination. We may terminate your access to our Service immediately without notice if you are in breach of any of these Terms or use the Service for purposes other than those it is designed for.

Contact Us

By using the Service, you acknowledge that you have read these Terms of Service and agree to be bound by them.

This Terms of Service, together with possible written agreement and any applicable Privacy Policy and other referenced documents, constitutes the entire agreement between Kidre and User regarding the use of the Service.

Please send your feedback, comments, requests for technical support by email: asiakaspalvelu@kidre.com.